Terms and Conditions

Article 1 — Definitions

• Service provider: TaxxxiVanAmsterdam, based in Amsterdam, Chamber of Commerce 80308651.
• Client / Customer: the natural person or legal entity using TaxxxiVanAmsterdam's services.
• Ride: transportation of the customer from the specified pickup address to the specified destination address.
• Booking: a reservation made by the customer for a ride via the website, telephone or WhatsApp.

Article 2 — Applicability

These terms and conditions apply to all offers, bookings, agreements and services provided by TaxxxiVanAmsterdam. By placing a booking, the customer confirms that they have read and agree to these terms. Deviations from these terms are only possible following written confirmation by TaxxxiVanAmsterdam.

Article 3 — Booking and confirmation

• A booking is concluded once TaxxxiVanAmsterdam has sent a booking confirmation by email or WhatsApp.
• The customer is responsible for providing accurate and complete information when booking, including the correct pickup address, destination address, date, time and number of passengers.
• TaxxxiVanAmsterdam reserves the right to refuse a booking without stating a reason.

Article 4 — Fares and payment

• All fares are fixed prices as stated on the website or agreed at the time of booking. No taximeter is used.
• Published fares include VAT unless stated otherwise.
• Payment may be made in cash, by debit card or by online payment (Stripe) before the ride.
• For business customers with an invoicing agreement, the payment term is 14 days from the invoice date.
• Additional costs resulting from incorrect addresses, waiting beyond the free waiting period or toll roads are payable by the customer.
• Free waiting time at pickup: 15 minutes after the agreed time. Thereafter, €0.50 per minute will be charged.
• For flights, waiting time starts when the flight has actually landed, based on real-time flight tracking.

Article 5 — Cancellation

• Cancellation more than 24 hours before the scheduled ride: free of charge.
• Cancellation between 12 and 24 hours before the scheduled ride: 50% of the fare will be charged.
• Cancellation less than 12 hours before the scheduled ride or a no-show: 100% of the fare will be charged.
• Cancellations must be made by email (info@taxxxivanamsterdam.nl) or telephone (020 210 1931). The time the cancellation is received is decisive.

Article 6 — Performance of the ride

• TaxxxiVanAmsterdam endeavours to provide the ride promptly at the agreed time. In cases of force majeure (including traffic jams, weather conditions or unforeseen circumstances), TaxxxiVanAmsterdam cannot be held liable for delays.
• The driver determines the route to be taken unless the customer expressly requests another route. Any additional costs resulting from a route requested by the customer are payable by the customer.
• Customers may not smoke, drink (alcoholic beverages) or eat in the vehicle unless the driver expressly gives permission.
• Pets are only permitted in a suitable travel carrier or with prior permission from TaxxxiVanAmsterdam.
• The customer and accompanying passengers must follow the driver's instructions. In the event of dangerous or aggressive behaviour, the driver has the right to terminate the ride.

Article 7 — Luggage

• The customer is responsible for loading and unloading luggage. The driver may assist but is not liable for damage to luggage.
• TaxxxiVanAmsterdam is not liable for loss of or damage to luggage or personal belongings left in the vehicle.
• Lost property will be kept and returned to its rightful owner as soon as possible. Contact us on 020 210 1931.

Article 8 — Liability

• TaxxxiVanAmsterdam is liable for damage that is the direct result of demonstrable negligence or fault by the driver.
• TaxxxiVanAmsterdam is not liable for consequential loss, missed flights, missed appointments or other indirect damage resulting from delays.
• In all cases, TaxxxiVanAmsterdam's liability is limited to the amount of the booked ride.
• TaxxxiVanAmsterdam is fully insured in accordance with the legal requirements for taxi transport in the Netherlands.

Article 9 — Force majeure

Force majeure means any circumstance beyond the control of TaxxxiVanAmsterdam that temporarily or permanently prevents performance of the agreement. This includes, among other things, extreme weather, traffic accidents, strikes, government measures and technical defects. In the event of force majeure, TaxxxiVanAmsterdam will inform the customer as soon as possible and offer an alternative solution.

Article 10 — Privacy

TaxxxiVanAmsterdam processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please see our Privacy Statement.

Article 11 — Complaints

Complaints about our services must be submitted in writing within 14 days of the ride to info@taxxxivanamsterdam.nl. We aim to handle complaints within 5 working days.

Article 12 — Governing law and disputes

These terms and conditions and all agreements between TaxxxiVanAmsterdam and the customer are governed exclusively by Dutch law. Disputes will be submitted to the competent court in the Amsterdam district, unless the parties agree to resolve the dispute through mediation.